Accessibility Support

Sunwire's Accessibility Group is dedicated to providing you with the best service possible.

We are here to address our customers' individual accessibility needs.

Sunwire Accessibility Plan

This plan can also be provided in alternative formats, upon request, within the following timelines:
  • Print - 15 days
  • Large print - 15 days
  • Braille - 45 days
  • Audio - 45 days

Sunwire Accessibility Feedback Process

Sunwire Accessibility Progress Report

Coming soon.
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We would like your feedback on how we can improve accessibility.

Sunwire Accessibility Survey & Feedback Form

As part of Sunwire’s ongoing commitment toward fulfilling the goal of the Accessible Canada Act, which is, to make Canada barrier-free by January 1, 2040, Sunwire is creating an Accessibility Plan. This plan is being developed through consultations with persons with disabilities, and is open to all employees, customers and any member of the public that would like to participate.

Sunwire invites you to consider participating by filling in our survey or providing general feedback through our feedback form. Your feedback will help us to develop an Accessibility Plan to address, remove and prevent barriers for persons with disabilities.

If you would like to be contacted in response to your concern, please let us know your preferred method of communication. Otherwise, we will respond to you through the same method that you used to contact us.

You also have the option of providing feedback anonymously. If you do, we will take note of your feedback through our internal process, and you will not receive a response. If you chose not to provide your feedback anonymously, we will contact you to confirm we have received your message and work with you to address your concern.

All feedback will be tracked and addressed as part of the process for developing our Accessibility Plan.

Your personal information will be treated confidentially in accordance with our Privacy Policy.

Sunwire Accessibility Canada Act (ACA) Online Survey

Demographic Information:

Accessibility Experience:

Website/Service Evaluation:

Customer Support:

Improvements and Suggestions:

General Comments:

Thank you for taking the time to complete this survey. Your feedback is invaluable in helping us enhance the accessibility of our products and services.

Closed Captioning

Sunwire's IPTV service provides closed captioning, which displays the audio portion of a television program as text on the screen for individuals who are deaf or hard-of-hearing.

AMI-Audio Channel

AMI-audio is an accessible television channel that is included in all of our TV plans for Canadians who are blind, partially sighted or otherwise print restricted. To learn more about AMI, visit

Questions? Get in touch!