CUSTOMER CARE

At Sunwire, we pride ourselves on our customer service. It is our ability to help individuals and organizations solve problems which makes us stand apart from the competition.

We're always looking to improve our services as well as our organization's ability to deliver a high quality customer experience. This is why Sunwire is always reviewing and updating our website's Support section. If Sunwire's Support section does not have the resources required to address a concern - contact us - we'll be glad to help.

The steps below outline how customer escalations are handled.

1. First Contact: Contact Sunwire's Client Services team by phone, email, Facebook or the website's Contact page.
2. First Escalation: If our Client Service Representative is unable to resolve your concerns, please ask to speak with a Supervisor and/or Manager.
3. Second Escalation: Although most concerns are resolved prior to this, if you are not completely satisfied, please contact our President & CEO.

Sunwire will do everything in its power to accomodate and resolve any customer issue. If you've been unsuccessful in having an issue resolved directly by Sunwire, you do have the option of contacting the CCTS.

Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.