Cloud Hosted Business Phone System
A SUITE OF UNIFIED COMMUNICATION TOOLS POWERED BY SOLSWITCH
Sunwire's cloud-based phone service is based on the SolSwitch platform. The SolSwitch was built from the ground up by Sunwire's software experts and offers state-of-the-art communication tools and functionality.
Our solution comes with little up-front investments, equal monthly bills and can easily grow with your business without any need for on-site hardware or IT and networking expertise.
Fully Customizable Features
Start making your phone system work for you.
The SolSwitch has the potential for unlimited Extensions, Queues, Auto-Attendants (IVRs), Time Rules, Voicemail-to-Email and so much more.
Every aspect of each feature can be customized to meet your exact needs. Features can also be combined via call flow routing in order to achieve desired results.
Because the SolSwitch was built by our own engineers, our team also has the ability to develop custom features.
DOWNLOAD FULL FEATURE LIST
Administrative Web Portal
Quickly customize your phone system in real-time.
The SolSwitch allows users to instantly control and edit their phone system's features and functionality on the fly from anywhere in the world with an Internet connection.
Reporting and Monitoring Tools
A range of analytics to help make your business more efficient.
Provides the call history with vital information such as source, destination, call disposition, call type, call length and call path.
Get a live report of all active calls currently in place at any given time.
Voicemail usage reports can be generated to view how many messages are in a voicemail box as well as how much room is available.
A Wide Range of Peripherals
The SolSwitch is compatible with various makes and models.
The SolSwitch is vendor-neutral - which means it is compatible with a wide range of industry-leading brands.
We have a large assortment of compatible IP phones, conference units, paging equipment, analog integration, headsets, cabling and much more.
SEE RECOMMENDED PERIPHERALSHeadset Compatible
Wired and wireless, desk phones and softphones!
Bring your own headset! Our phone services support a range of wired and wireless headsets for all device types. We can help you find the perfect headset for your Sunwire phone services on desk phones, computers, laptops, Android and Apple devices.
SEE RECOMMENDED HEADSETS
SolSwitch Connect
Enjoy desktop and mobile softphone integration.
Call, chat and share with clients and colleagues using SolSwitch Connect. Keep your users connected any time, anywhere and on any device. Available on desktop (Windows and Mac) as well as mobile (iOS and Android) devices.
Microsoft Teams Integration
Sunwire is an official Partner of Microsoft
Transform Microsoft Teams into a full phone system with customizable features. With our SolSwitch, organizations that use the Teams platform are able to make and receive phone calls by using the Teams software. Make the most of your Microsoft 365 investment with calls, meetings, video conferences and more!
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1. Get Microsoft Teams
Download and install the Microsoft Teams application. Log in from your mobile or desktop device.
Using the menu's "Calls" tab, access your contacts, dialpad, history or voicemail.
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2. Start Calling
Simply place a phone call directly from the Microsoft Teams interface.
Internal office calls as well as external calls will be routed accordingly by Sunwire's SolSwitch.
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3. Enjoy Advanced Features
All calls can be routed through SolSwitch's advanced phone features.
Use the SolSwitch's auto-attendant, queues, time rules, transfer or call parking functions and other customizable features!
Business Phone Service - Plans and Pricing
Our representatives can help decide which plan is best for you.
Three Plans to Best Serve You
Select the communications options that are best for your organization.
$17.95
monthly per user
SolSwitch Basic
Each user gets phone line access with advanced phone features and calling capabilities.
SolSwitch Phone System Features
+
SolSwitch Connect Softphone1
Supports Microsoft Teams Calling2
Basic Auto-Attendant (IVR)
Unlimited Users/Extensions
Unlimited Queues
Unlimited Local Calling
Instant Messaging
Time Rules
Voicemail-to-Email
Virtual Inbound/Outbound Fax
Click-to-Call Functionality
Music on Hold (royalty free)
Administrative Web Portal
Multi-Site Flexibility
Sign Up Online
+
SolSwitch Connect Softphone1
Supports Microsoft Teams Calling2
Basic Auto-Attendant (IVR)
Unlimited Users/Extensions
Unlimited Queues
Unlimited Local Calling
Instant Messaging
Time Rules
Voicemail-to-Email
Virtual Inbound/Outbound Fax
Click-to-Call Functionality
Music on Hold (royalty free)
Administrative Web Portal
Multi-Site Flexibility
$19.95
monthly per user
SolSwitch Standard
Users get the Basic plan plus more features, chat rooms, video calling, unlimited SMS and more!
Everything in the Basic plan
+
Supports Microsoft Teams Calling2
Video Calling
Group Chat Rooms
1,000 Toll-Free Minutes3
Unlimited North America Calling4
Unlimited Text Messaging (SMS)5
Multi-level Auto Attendant (IVR)
Scheduled Routing
Advanced Monitoring & Reporting Tools
Microsoft Outlook Integration
Open API
24/7 Emergency Support
Sign Up Online
+
Supports Microsoft Teams Calling2
Video Calling
Group Chat Rooms
1,000 Toll-Free Minutes3
Unlimited North America Calling4
Unlimited Text Messaging (SMS)5
Multi-level Auto Attendant (IVR)
Scheduled Routing
Advanced Monitoring & Reporting Tools
Microsoft Outlook Integration
Open API
24/7 Emergency Support
$24.95
monthly per user
SolSwitch Premium
Everything in Standard plus Meet-Me Rooms, video conferencing, screen sharing and call recording.
Everything in the Basic and Standard plans
+
Supports Microsoft Teams Calling
On-Demand or Automatic Call Recording6
Meet-Me Rooms7
Screen Sharing Capabilities
Video Conferencing
Sign Up Online
+
Supports Microsoft Teams Calling
On-Demand or Automatic Call Recording6
Meet-Me Rooms7
Screen Sharing Capabilities
Video Conferencing
| Additional Details | Cost |
|---|---|
| Telephone Number (DID) | $2.00/mo. |
| Toll-Free Number (TFN) | $2.00/mo. |
| Toll-Free Minute Rate | 3 cents/min. |
| North America Long Distance Rate4 | 3 cents/min. |
1 The SolSwitch Connect desktop and mobile solution can be used on up to 4 devices per user. Each app is specific to a user and cannot be shared between users.
2 SolSwitch Basic supports Office 365 A5/E5 licences only. SolSwitch Basic with Office 365 A1/A3/E1/E3 or Microsoft 365 Business Basic/Standard/Premium requires a monthly $5 licence fee per user. SolSwitch Standard supports Office 365 A1/A3/A5/E1/E3/E5 licenses. SolSwitch Standard with Microsoft 365 Business Basic/Standard/Premium requires a monthly $5 licence fee per user. SolSwitch Premium is compatible with all licences (Office 365 A1/A3/A5/E1/E3/E5 and Microsoft 365 Business Basic/Standard/Premium).
3 Toll-free minutes are per Sunwire account per month regardless of number of lines or number of users. Additional minutes are available at the rates provided.
4 Excludes Alaska, Hawaii, Northwest Territories, Yukon and Nunavut - see Long Distance and International Rates. Must conform with reasonable use policy - see Terms and Conditions for details.
5 SMS is subject to availability in the area of the DID (local telephone number). Toll-free Numbers are not enabled for SMS.
6 Call recordings are kept for a period of 2 years. Recordings will automatically be purged after 2 years. Additional storage may be purchased.
7 SolSwitch Premium Meet-Me Rooms can accommodate twice as many participants as there are system users (# of users x 2). If Meet-Me Rooms use a toll-free number, customers would be billed the toll-free minute rate after the expiration of their initial 1,000 free minutes per month (if applicable). For larger conferences, see the following options below.
The SolSwitch is a next-generation phone system!
Find out more about how the SolSwitch can help your organization.
SPEAK WITH AN EXPERTCompare All Three of Our Plans
See a complete side-by-side plan comparison.
Basic
SolSwitch Basic
- SolSwitch Connect Mobile and Desktop App1
- Administrative Web Portal
- Call Detail Records Report
- Call Forwarding
- Call Hold
- Call Parking
- Call Transfer (Blind)
- Call Transfer (Attended)
- Caller Waiting
- Caller ID Routing
- Click-to-Call Functionality
- Current Call Report
- Device Provisioning
- DID Routing
- Directory (Corporate and Personal)
- Directory Profiles
- E911 Service2
- E911 Caller ID
- Extensions (Unlimited)
- Extension Time Report
- Fax-to-Email
- Feature Profiles
- Find-Me Follow-Me
- High-definition (HD) Voice
- Inbound Call Blocking
- Individual User Extension Management
- Instant Messaging Chat
- Intercom
- Live Agent Stats Report
- Live Queue Stats Report
- Live Real-time Presence
- MS Teams Calling (Office 365 A5/E5)
- $5/mo. per user MS Teams Calling (Office 365 A1/A3/E1/E3) - $5/mo. per user
- $5/mo. per user MS Teams Calling (Microsoft 365 Business Basic/Standard/Premium) - $5/mo. per user
- Multi Site Connectivity
- Basic Auto Attendant (IVR)
- Music on Hold
- Outbound PDF Faxes
- Paging Groups
- Parking Lots
- Portal Users
- Portal User Types
- Portal Permissions
- Queues (Unlimited)
- Queue Callback Feature
- Queue Agent Busy Report
- Queue Call Reason Report
- Queue Call Breakdown Report
- Queue Graphs
- Reason Codes - Busy Reason Codes
- Reason Codes - Call Reason Codes
- Ring Groups
- Roaming Extensions (Hot Desking)
- Snipping Tool
- Softphone Capabilities
- SolSwitch Connect Push Notifications
- Speed Dialing
- Three-Way Calling
- Time Rules
- Virtual Extensions
- Voicemails (Unlimited)
- Voicemail Usage Report
- Voicemail-to-Email
- 24x7 Emergency Customer Support
- Call Monitoring (Monitoring, Coaching, Conferencing)
- CDR Report Builder
- File Sharing Capabilities
- Group Chat
- Microsoft Outlook Integration
- Multi-level Auto-Attendant (IVR)
- Privacy Options
- Scheduled Routing
- Video Calling
- Voicemail Transcription
- Unlimited Text Messaging (SMS)3
- Meet-Me Rooms4
- On-Demand or Automatic Call Recording5
- Screen Sharing Capabilities
- Video Conferencing
-
0
Toll-Free Minutes Included:6
0
Standard
SolSwitch Standard
- SolSwitch Connect Mobile and Desktop App1
- Administrative Web Portal
- Call Detail Records Report
- Call Forwarding
- Call Hold
- Call Parking
- Call Transfer (Blind)
- Call Transfer (Attended)
- Caller Waiting
- Caller ID Routing
- Click-to-Call Functionality
- Current Call Report
- Device Provisioning
- DID Routing
- Directory (Corporate and Personal)
- Directory Profiles
- E911 Service2
- E911 Caller ID
- Extensions (Unlimited)
- Extension Time Report
- Fax-to-Email
- Feature Profiles
- Find-Me Follow-Me
- High-definition (HD) Voice
- Inbound Call Blocking
- Individual User Extension Management
- Instant Messaging Chat
- Intercom
- Live Agent Stats Report
- Live Queue Stats Report
- Live Real-time Presence
- MS Teams Calling (Office 365 A5/E5)
- MS Teams Calling (Office 365 A1/A3/E1/E3)
- $5/mo. per user MS Teams Calling (Microsoft 365 Business Basic/Standard/Premium) - $5/mo. per user
- Multi Site Connectivity
- Basic Auto Attendant (IVR)
- Music on Hold
- Outbound PDF Faxes
- Paging Groups
- Parking Lots
- Portal Users
- Portal User Types
- Portal Permissions
- Queues (Unlimited)
- Queue Callback Feature
- Queue Agent Busy Report
- Queue Call Reason Report
- Queue Call Breakdown Report
- Queue Graphs
- Reason Codes - Busy Reason Codes
- Reason Codes - Call Reason Codes
- Ring Groups
- Roaming Extensions (Hot Desking)
- Snipping Tool
- Softphone Capabilities
- SolSwitch Connect Push Notifications
- Speed Dialing
- Three-Way Calling
- Time Rules
- Virtual Extensions
- Voicemails (Unlimited)
- Voicemail Usage Report
- Voicemail-to-Email
- 24x7 Emergency Customer Support
- Call Monitoring (Monitoring, Coaching, Conferencing)
- CDR Report Builder
- File Sharing Capabilities
- Group Chat
- Microsoft Outlook Integration
- Multi-level Auto-Attendant (IVR)
- Privacy Options
- Scheduled Routing
- Video Calling
- Voicemail Transcription
- Unlimited Text Messaging (SMS)3
- Meet-Me Rooms4
- On-Demand or Automatic Call Recording5
- Screen Sharing Capabilities
- Video Conferencing
-
1,000/mo.
Toll-Free Minutes Included:6
1,000/mo.
Premium
SolSwitch Premium
- SolSwitch Connect Mobile and Desktop App1
- Administrative Web Portal
- Call Detail Records Report
- Call Forwarding
- Call Hold
- Call Parking
- Call Transfer (Blind)
- Call Transfer (Attended)
- Caller Waiting
- Caller ID Routing
- Click-to-Call Functionality
- Current Call Report
- Device Provisioning
- DID Routing
- Directory (Corporate and Personal)
- Directory Profiles
- E911 Service2
- E911 Caller ID
- Extensions (Unlimited)
- Extension Time Report
- Fax-to-Email
- Feature Profiles
- Find-Me Follow-Me
- High-definition (HD) Voice
- Inbound Call Blocking
- Individual User Extension Management
- Instant Messaging Chat
- Intercom
- Live Agent Stats Report
- Live Queue Stats Report
- Live Real-time Presence
- MS Teams Calling (Office 365 A5/E5)
- MS Teams Calling (Office 365 A1/A3/E1/E3)
-
MS Teams Calling (Microsoft 365 Business Basic/Standard/Premium)
- Multi Site Connectivity
- Basic Auto Attendant (IVR)
- Music on Hold
- Outbound PDF Faxes
- Paging Groups
- Parking Lots
- Portal Users
- Portal User Types
- Portal Permissions
- Queues (Unlimited)
- Queue Callback Feature
- Queue Agent Busy Report
- Queue Call Reason Report
- Queue Call Breakdown Report
- Queue Graphs
- Reason Codes - Busy Reason Codes
- Reason Codes - Call Reason Codes
- Ring Groups
- Roaming Extensions (Hot Desking)
- Snipping Tool
- Softphone Capabilities
- SolSwitch Connect Push Notifications
- Speed Dialing
- Three-Way Calling
- Time Rules
- Virtual Extensions
- Voicemails (Unlimited)
- Voicemail Usage Report
- Voicemail-to-Email
- 24x7 Emergency Customer Support
- Call Monitoring (Monitoring, Coaching, Conferencing)
- CDR Report Builder
- File Sharing Capabilities
- Group Chat
- Microsoft Outlook Integration
- Multi-level Auto-Attendant (IVR)
- Privacy Options
- Scheduled Routing
- Video Calling
- Voicemail Transcription
- Unlimited Text Messaging (SMS)3
- Meet-Me Rooms4
- On-Demand or Automatic Call Recording5
- Screen Sharing Capabilities
- Video Conferencing
-
1,000/mo.
Toll-Free Minutes Included:6
1,000/mo.
1 The SolSwitch Connect desktop and mobile app can be used on up to 4 devices per user. Each app is specific to a user and cannot be shared between users.
2 E911 service has important limitations. Read more here.
3 SMS is subject to availability in the area of the DID (local telephone number). Toll-Free Numbers are not enabled for SMS.
4 SolSwitch Premium Meet-Me Rooms can accommodate twice as many participants as there are system users (# of users x 2). If Meet-Me Rooms use a toll-free number, customers would be billed the toll-free minute rate after the expiration of their initial 1,000 free minutes per month (if applicable).
5 Call recordings are kept for a period of 2 years. Recordings will automatically be purged after 2 years. Additional storage may be purchased.
6 Toll-free minutes are per Sunwire account regardless of the number of lines or number of users. Additional minutes are available at the rates provided.
Our Sunwire Partners
Call now at 1-833-727-6777 to schedule a demo today.
We truly care about our product and user experience.