Main Menu

  • The main menu gives access to major aspects of the SolSwitch.

Phone System Settings

  • Where phone system features are created, modified and customized.

Extension Details

  • Configure each individual extension to function exactly how you want it to.

Fax-to-Email

  • Configure a phone number to receive incoming faxes and redirect them to specific email addresses in a PDF format.

Find-Me Follow-Me

  • Call a succession of extensions or external numbers while keeping calls on hold.

Auto-Attendant (IVR)

  • Allow callers to navigate the system using pre-recorded voice prompts and touch done dialing.

Time Rules

  • Regardless of the time of day, day of the week or holiday; you can specify how you wish for calls to be routed.

Meet-Me Conference Rooms

  • Bridging functionality is used to connect multiple people into a single conference call.

Queues

  • Manage your call volume and have the appropriate agents ring when required with over 30 configurable options.

Virtual Extensions

  • A virtual extension in the SolSwitch environment is a way for you to assign external telephone numbers as a local extension.

Call Detail Records (CDR)

  • Get call history with source and destination numbers, call disposition, call type, call length and more.

CDR Report Builder

  • The CDR Report Builder gives you all the CDR data but with the additional functionality of customizing your reports.

Contact Us

We make it easy to reach us.

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Sales Contact Form

Sales Hours

Monday - Friday: 9AM - 5PM ET Saturday - Sunday: Closed


Sales Information

Address: 850 Barrydowne Road, Sudbury, ON P3A 3T7
Phone: 705-521-6777 Toll Free: 1-833-727-6777
Email: sales@sunwire.ca

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Support Contact Form

Support Hours

Monday - Friday: 9AM - 5PM ET Saturday - Sunday: Closed


Support Information

Address: 850 Barrydowne Road, Sudbury, ON P3A 3T7
Phone: 705-521-6777 Toll Free: 1-833-727-6777
Email: tier2@sunwire.ca

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Billing Contact Form

Billing Hours

Monday - Friday: 9AM - 5PM ET Saturday - Sunday: Closed


Billing Information

Address: 850 Barrydowne Road, Sudbury, ON P3A 3T7
Phone: 705-521-6777 Toll Free: 1-833-727-6777
Email: billing@sunwire.ca