ON-PREMISE

BUSINESS PHONE SYSTEMS

Unified communications address all of your business' telecommunication needs. ,Customize your phone system so that it works for you. ,Boost productivity by increasing efficiencies. ,Save money by lowering your monthly telecommunication costs. ,Stay connected with multi-site and mobile flexibility. ,Scalable and robust - your phone system will grow with your business.

Sunwire's on-premise business phone system solution is the SolSwitch. The SolSwitch was built from the ground up by our team of software development experts. Scalable and robust, we designed an appliance that houses all of a business' telecommunication needs in one device.

Three Appliances to Best Serve You

Not sure which appliance is best for your organization? Contact a representative today.

The SS1000 is a robust 1U rack-mount appliance suitable for small to medium single-site or multi-site businesses.

The SS1000 is compatible with any type of phone line and has several add-ons.

SS1000 QUICK SPECS
  • Up to 250 users/extensions
  • Thrives in multi-site offices
  • Includes Core Features package
  • Redundancy upgrades available
  • SIP-ready
  • Supports FXS, FXO and T1/PRI
  • Easy to use administrative web portal
  • Perfect for small to medium businesses

The SS2000 is a 2U rack-mount carrier grade appliance that can be customized if needed.

Designed for larger enterprises that require built-in redundancy, added capacity and peak performance.

SS2000 QUICK SPECS
  • Up to 1,000 users/extensions
  • Thrives in multi-site offices
  • Includes Core Features package
  • Dual power supply
  • Hot-swap HDD
  • SIP-ready
  • Supports FXS, FXO and T1/PRI
  • Easy to use administrative web portal

The SS4000 was specifically designed for CLEC and ILEC service providers using the SolSwitch multi-tenant and carrier platform.

This appliance allows you to host phone services to your clients.

SS4000 QUICK SPECS
  • Designed for service providers
  • Resell and host PBX voice services
  • Includes Core Features package
  • Dual power supply
  • Hot-swap HDD
  • Additional redundancy available
  • SIP-ready
  • Supports FXS, FXO and T1/PRI
  • Easy to use administrative web portal

Reach Out to Sunwire

Have a question? Get answers!

Contact Us

Over 50 Customizable Features

Get the most out of your phone system - make it work for you!

Call Detail Records

Provides the call history with vital information such as source and destination numbers, call disposition, call type and call length.

Find-Me Follow-Me

Reach a user by calling a succession of extensions or external numbers while keeping the incoming call on hold. Great for after hour staff or a replacement to voicemail.

IVR (Auto-Attendant)

Allow callers to navigate the phone system using pre-recorded voice prompts and touch tone dialing to reach any end-point on the system.

Music on Hold

Play music for your callers while they are on hold with pre-programmed royalty free music, upload your own playlist or use an online Internet stream.

Paging Groups

Easily broadcast a message to any number of extensions at once. Great for retailers with various departments.

Queue Call Back System

Allow a caller waiting on hold to automatically be called back by the system. The system confirms the number, recognizes the queue position and connects the call with an agent.

Roaming Extensions

Enable any extension number to log into and out of any phone on the system. Useful for shared workstations environments and hot-swapping.

Time Rules

Program your phone system to direct and route every incoming call appropriately - day or night, business day or holiday.

Virtual Extensions

Assign external telephone numbers to a local extension on the system.

Virtual Fax Machine

Provides the ability for incoming faxes to be sent directly to specified email addresses in the form of a PDF.

Call Recording

Call recording can be enabled and disabled by extension, queue or ring group. Recordings can be accessed through the Call Detail Report or emailed directly to an email address.

Download the SolSwitch Features Guide

A Wide Range of Peripherals

The SolSwitch is compatible with various vendors.

We have a large assortment of compatible IP phones, conference units, paging equipment, analog integration, corded and cordless headsets, cabling and much more.

Whatever your business needs; we have the peripherals to support you! We also have the expertise and tools required to implement customized solutions or specific peripherals.

Download our complete SolSwitch Peripherals Guide.

Administrative Web Portal

Customize your system - it's fast and easy!

The SolSwitch's Administrative Web Portal allows users to instantly control and edit their phone system's features and functionality on the fly from anywhere in the world with an Internet connection.

Add extensions and voicemail boxes, change auto-attendant options, toggle time rules, alter system recordings, forward calls to cell phones and more!

Click here for an interactive Web Portal Demo.

Mobile Integration

Mobile Peripherals and SolSwitch Mobile Features

We offer multiple ways to integrate your mobile devices with the SolSwitch Phone System. Third-party soft phone apps allow you to connect directly to the phone system, log into your extension and use your mobile device as if it were your desk phone. The system also has intelligent call routing features such as those listed below:

Virtual Extension Office Connection Desk

Assign external telephone numbers to a local extension on the system. Ideal for sales representatives and field technicians who travel but need to stay connected.

Find-Me Follow- Me Him Them Her

Reach a user by calling a succession of extensions or external numbers while keeping the incoming call on hold. Great for after hour staff or a replacement to voicemail.

 

Reporting and Monitoring Tools

We offer a wide variety of analytics to help make your business more efficient - contact us for a full list of reporting tools.

Agent Stats

An agent report detailing inbound and outbound call quantities, average handle time, average answer time and service level.

Call Detail Records

Call history with source and destination numbers, call date and time, call disposition, call type, call length and call path.

CDR Builder

A more in-depth and customizable version of the Call Detail Records Report to get the exact details you're looking for.

Extension Time Report

Detailed report of inbound/outbound calls, time on inbound/outbound calls as well as total time logged in by extension.

Reason Code Report

Detail call reason codes when implemented on the system. Select dates, queues and/or agents to filter through reasons for calls.

Live Stats Report

A live in-depth report detailing agent stats and live queue details including average handle times and estimated wait times.

Queue Graphs

Generates a graph representing 'Waiting' and 'Talking' queue activity between selected dates and times for specific queues.

Toll Reports

Get detailed monthly reports outlining the date, time, duration, source and destination numbers and cost of each call.

Usage Report

Select specific date and time ranges to generate a graph of inbound, outbound and internal calls on your system.

Service Level Report

Select single or multiple queues to evaluate if service levels are being met with the option for individual call details.

Queue Alerts

Configure settings that notify and alert an email address or addresses in order to track and monitor queue behavior.

SIP Ping Monitor

Generates a graph detailing SIP account activity during a specific date and time range.

System Security

The SolSwitch Guardian ensures your business' phone system is protected.

  • Device Provisioning Monitoring
  • Unauthorized IP Blocking
  • Flood and Packet Protection
  • Web Portal Login Blocking
  • Brute Force Prevention
  • Call Pattern and Volume Alerts

SIP security, like any technological security, is a vast and somewhat challenging field. Rolling out a public SIP service can sometimes bring with it several security concerns.

This is why the team at Sunwire has developed and incorporated the SolSwitch Guardian into all of its phone system solutions. Using proprietary techniques, the SolSwitch Guardian ensures that only authorized devices may provision on your phone system.

SolSwitch Guardian also includes monitoring and notification tools that can be configured by the administrater in order to receive alerts in the case of any unusual activity.

We take the security of our systems very seriously.

Feature Add-Ons

The add-on packages below offer additional features and functionality.

  • Multi-Tenant Add-On

    The Multi-Tenant add-on allows SolSwitch owners to host their own tenants on their appliance.

    This is perfect for building owners looking to offer phone service to tenants or for those looking to earn extra income from their phone solution.

    Multi-Tenant Partnership agreement is required.

    Download Multi-Tenant Infosheet

  • SolCast Add-On

    SolCast is a call scheduling tool that allows users to enter a list of numbers to contact and play a pre-recorded message.

    Who to call, what days and time to call, how many times to retry are all options that can be configured inside the SolCast feature.

    Perfect for appointment reminders or past due notifications.

    Download SolCast Infosheet

  • Hotel/Motel Add-On

    The SolSwitch hospitality add-on includes a dashboard which allows the front desk staff to enable/disable access to long distance, enable/disable message waiting indicator and set the next day’s wake-up call time.

    The dashboard grants access to specified list of IP addresses without having to login which makes it easy for the front desk staff to open and use.

    Download Hotel/Motel Package Infosheet

Backup Options

We offer two redundancy options that can be implemented individually or together.

High-Availability

Ensure you're always up and running.

High Availability refers to a system or component that is continuously operational for a desirably long length of time. HA works by connecting and syncing two appliances together.

One system is active and the other is on stand-by. Should the active unit fail, the stand-by system instantly becomes active with no active calls being affected thereby ensuring constant connectivity.

Load-Balancing

Ensure your system is never overloaded.

Distributed Load-Balancing is a computer networking methodology to distribute workload across multiple computers or clusters. SolSwitch’s Load-Balancing involves having two synced systems at separate locations.

In the event that one location suffered a catastrophic accident, the other location could continue to operate and support the phone system without down-time.

Questions? Get in touch!

Contact Us

We make it easy to reach us.

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Sales Contact Form

Sales Hours

Monday - Friday: 9AM - 5PM ET Saturday - Sunday: Closed

Sales Information

Address: 850 Barrydowne Road, Sudbury, ON P3A 3T7
Phone: 705-521-6777 Toll Free: 1-833-727-6777
Email: sales@sunwire.ca

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Support Contact Form

Support Hours

Monday - Friday: 9AM - 5PM ET Saturday - Sunday: Closed

Support Information

Address: 850 Barrydowne Road, Sudbury, ON P3A 3T7
Phone: 705-521-6777 Toll Free: 1-833-727-6777
Email: tier2@sunwire.ca

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Billing Contact Form

Billing Hours

Monday - Friday: 9AM - 5PM ET Saturday - Sunday: Closed

Billing Information

Address: 850 Barrydowne Road, Sudbury, ON P3A 3T7
Phone: 705-521-6777 Toll Free: 1-833-727-6777
Email: billing@sunwire.ca