CLOUD HOSTED

BUSINESS PHONE SYSTEMS

Focus on growing your business and let Sunwire manage your communications. ,Customize your phone system so that it works for you. ,Boost productivity by increasing efficiencies. ,Low up-front investment with equal monthly payments. ,Stay connected with multi-site and mobile flexibility. ,Scalable and robust - your phone system will grow with your business. ,Unified communications address all of your business' telecommunication needs.

Sunwire's cloud hosted business phone system solution has state-of-the-art functionality and advanced features at competitive rates. All packages include unlimited calling in their respective areas and no contract requirement.

Our hosted system involves little up-front investment and equal monthly payments. Our solution can easily grow with your business without any need for on-site hardware or IT and networking expertise.

Starting at $19.95 monthly

Make your phone system work for you!

Functional, Reliable and Affordable

  • Advanced features with optional extras
  • Multi-site compatibility and flexibility
  • No contracts or hidden fees
  • Keep your existing telephone number(s)
  • Mobile and desktop integration
  • Predictable monthly telecommunication costs

Reach Out to Sunwire

Have a question? Get answers!

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Over 50 Customizable Features

Get the most out of your phone system!

Call Detail Records

Provides the call history with vital information such as source and destination numbers, call disposition, call type and call length.

IVR (Auto-Attendant)

Allow callers to navigate the phone system using pre-recorded voice prompts and touch tone dialing to reach any end-point on the system.

Music on Hold

Play music for your callers while they are on hold with pre-programmed royalty free music, upload your own playlist or use an online Internet stream.

Paging Groups

Easily broadcast a message to any number of extensions at once. Great for retailers with various departments.

Queue Call Back System

Allow a caller waiting on hold to automatically be called back by the system. The system confirms the number, recognizes the queue position and connects the call with an agent.

Roaming Extensions

Enable any extension number to log into and out of any phone on the system. Useful for shared workstations environments and hot-swapping.

Time Rules

Program your phone system to direct and route every incoming call appropriately - day or night, business day or holiday.

Download the SolSwitch Features Guide

A Wide Range of Peripherals

The SolSwitch is compatible with various vendors.

We have a large assortment of compatible IP phones, conference units, paging equipment, analog integration, corded and cordless headsets, cabling and much more.

Whatever your business needs; we have the peripherals to support you! We also have the expertise and tools required to implement customized solutions or specific peripherals.

Download our complete SolSwitch Peripherals Guide.

Administrative Web Portal

Customize your system - it's fast and easy!

The SolSwitch's Administrative Web Portal allows users to instantly control and edit their phone system's features and functionality on the fly from anywhere in the world with an Internet connection.

Add extensions and voicemail boxes, change auto-attendant options, toggle time rules, alter system recordings, forward calls to cell phones and more!

Click here for an interactive Web Portal Demo.

Mobile Integration

Mobile Peripherals and SolSwitch Mobile Features

We offer multiple ways to integrate your mobile devices with the SolSwitch Phone System. Third-party soft phone apps allow you to connect directly to the phone system, log into your extension and use your mobile device as if it were your desk phone. The system also has intelligent call routing features such as those listed below:

Virtual Extension Office Connection Desk

$5.00/mo.

Assign external telephone numbers to a local extension on the system. Ideal for sales representatives and field technicians who travel but need to stay connected.

Find-Me Follow- Me Him Them Her

$2.50/mo.

Reach a user by calling a succession of extensions or external numbers while keeping the incoming call on hold. Great for after hour staff or a replacement to voicemail.

 

Reporting and Monitoring Tools

We offer a wide variety of analytics to help make your business more efficient - contact us for a full list of reporting tools.

Agent Stats

An agent report detailing inbound and outbound call quantities, average handle time, average answer time and service level.

Call Detail Records

Call history with source and destination numbers, call date and time, call disposition, call type, call length and call path.

CDR Builder

A more in-depth and customizable version of the Call Detail Records Report to get the exact details you're looking for.

Extension Time Report

Detailed report of inbound/outbound calls, time on inbound/outbound calls as well as total time logged in by extension.

Reason Code Report

Detail call reason codes when implemented on the system. Select dates, queues and/or agents to filter through reasons for calls.

Live Stats Report

A live in-depth report detailing agent stats and live queue details including average handle times and estimated wait times.

Queue Graphs

Generates a graph representing 'Waiting' and 'Talking' queue activity between selected dates and times for specific queues.

Toll Reports

Get detailed monthly reports outlining the date, time, duration, source and destination numbers and cost of each call.

Usage Report

Select specific date and time ranges to generate a graph of inbound, outbound and internal calls on your system.

Service Level Report

Select single or multiple queues to evaluate if service levels are being met with the option for individual call details.

Queue Alerts

Configure settings that notify and alert an email address or addresses in order to track and monitor queue behavior.

SIP Ping Monitor

Generates a graph detailing SIP account activity during a specific date and time range.

Feature Add-Ons

The add-on packages below offer additional features and functionality.

  • Virtual Fax Machine

    Fax to Email is a feature where incoming faxes to a specified number will be converted to PDF and emailed.

    Adding a new Fax-To-Email is simple. Select an available number from your list, enter a name and email address or names and email addresses to send the PDF to.

    All faxes to the selected number will instantly be emailed.

    $5.00/mo.

  • Call Recording

    Call recording can be enabled and disabled on each individual extension.

    Recordings can be accessed through the Call Detail Report or emailed directly to any email address of your choice. Our offload tool allows you to transfer records to a separate server.

    A great tool for training purposes or monitoring quality assurance.

    $7.00/mo.

    (per extension)

  • SolCast

    SolCast is a call scheduling tool that allows users to enter a list of numbers to contact and play a pre-recorded message.

    Who to call, what days and time to call, how many times to retry are all options that can be configured inside the SolCast feature.

    Perfect for appointment reminders or past due notifications.

    Get Pricing!

    Download Infosheet

  • Hotel/Motel Add-On

    Includes a dashboard which allows front desk staff to enable/disable access to long distance, enable/disable the message waiting light and set wake-up calls.

    The dashboard only grants access to specified IP addresses for added security.

    Get Pricing!

    Download Infosheet

  • Virtual Extension

    A virtual extension allows you to create an extension number and attach an outside telephone number to that extension.

    Therefore, in order to reach an external number; internal users would simply need to dial the appropriate extension.

    $5.00/mo.

  • Find-Me Follow-Me

    Reach a user by calling a succession of extensions or external numbers while keeping the incoming call on hold.

    You can have as many find-me numbers as you like. Great for after hour staff or a replacement to voicemail.

    $2.50/mo.

Convinced? Get in touch!

Contact Us

We make it easy to reach us.

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Sales Contact Form

Sales Hours

Monday - Friday: 9AM - 5PM ET Saturday - Sunday: Closed

Sales Information

Address: 850 Barrydowne Road, Sudbury, ON P3A 3T7
Phone: 705-521-6777 Toll Free: 1-833-727-6777
Email: sales@sunwire.ca

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Support Contact Form

Support Hours

Monday - Friday: 9AM - 5PM ET Saturday - Sunday: Closed

Support Information

Address: 850 Barrydowne Road, Sudbury, ON P3A 3T7
Phone: 705-521-6777 Toll Free: 1-833-727-6777
Email: tier2@sunwire.ca

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Billing Contact Form

Billing Hours

Monday - Friday: 9AM - 5PM ET Saturday - Sunday: Closed

Billing Information

Address: 850 Barrydowne Road, Sudbury, ON P3A 3T7
Phone: 705-521-6777 Toll Free: 1-833-727-6777
Email: billing@sunwire.ca